Help Center
Support, guides, and after-sales assistance from the DUOACTIVE MOBILITY team.
Shipping & Delivery
Delivery timelines, order tracking, and nationwide shipping options across South Africa.
Returns & Exchanges
How to return or exchange an eligible item within our 30-day guarantee.
Warranty Information
Understand manufacturer warranties and how to submit a warranty claim.
Repairs & Servicing
Book maintenance, diagnostics, and genuine replacement parts.
Payments & Billing
Accepted payment methods, medical aid quotations, VAT documentation, and invoices.
Product Guides
User manuals, assembly guidance, and ongoing care recommendations.
Shipping & Delivery
Standard Delivery: 3-7 business days for major centres across South Africa, and up to 10 business days for remote areas.
Express Delivery: 1-3 business days available for an additional R350.
Free Shipping: All orders over R2,000 qualify for free standard delivery nationwide.
Tracking: You will receive an SMS and email with courier tracking details as soon as your order leaves our Springbok, Northern Cape dispatch facility.
Returns & Exchanges
30-Day Returns: Unused products in original packaging can be returned within 30 days of delivery for a full refund or exchange.
Hygiene Products: For health and safety compliance, opened cushions, slings, bathroom aids, and mattress covers cannot be returned once unsealed.
Process: Contact sales@duo-activemobilitysa.co.za to request a Return Merchandise Authorization (RMA). Refunds are issued within 5 business days of a passed inspection at Uitspan Street, Springbok, Northern Cape, South Africa, 8240. Our Return Policy covers every condition, fee and timeline in full.
Warranty Information
Standard Warranty: Most products carry a 1-2 year manufacturer warranty covering defects in materials and workmanship.
Extended Coverage: Premium power wheelchairs and mobility scooters carry up to 3 years of structural warranty protection.
Exclusions: Normal wear and tear, accidental impact, unauthorized repairs, and misuse are excluded from standard warranty terms.
Repairs & Servicing
DUOACTIVE MOBILITY technicians provide diagnostics, maintenance, and repairs for all equipment in our catalogue.
Service Locations: In-house workshop service is available at our Springbok, Northern Capefacility (Uitspan Street, Springbok, Northern Cape, South Africa, 8240), with scheduled on-site support by arrangement.
Annual Service: Recommended annually for power wheelchairs, e-bikes, and mobility scooters — covering battery health testing, brake calibration, lubrication, and full safety checks.
Payments & Billing
Accepted Methods: Visa, Mastercard, Instant EFT, PayFast, and bank transfers.
Medical Aid Claims: We supply official DUOACTIVE MOBILITY quotations, invoices (Enterprise Number: K2022705270), and technical specification sheets required by South African medical schemes.
VAT Relief: Guidance and supporting documentation for qualifying customers with disabilities.
Product Guides & Setup
Every DUOACTIVE MOBILITY order ships with user manuals, care instructions, and free remote setup support by phone or video call.
Contact our specialists any time to request digital manuals or personalized caregiver handover training.
Our Address
Uitspan Street, Springbok, Northern Cape, South Africa, 8240
Business Hours
Mon-Fri: 8am - 5pm
Sat: 9am - 1pm